Victims Portal Help Center

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I am having problems signing in to the Victims Portal

I am having problems signing in to the Victims Portal

GC Key Username and Password:

If you forget your GC Key Password for your account, try to reset your password before creating a new GCKey. by clicking on Forgot your password or the Sign In page or contact the GCKey Help Desk:

    • Canada and the United States: 1-855-438-1102
    • TTY Service: 1-855-438-1103
    • Outside Canada and the United States:1-800-2318-6290

If you forget your username you will need to register/sign-up for a new GC Key using a new username and password. Once logged into the new GC Key, you must request for your new account to be connected to your existing file/account.

Security Questions

As a security measure, each time you login to your Victims Portal account you are asked to correctly answer a security question with the same answer you provided when you created your account. If you answer the security question incorrectly three times your account will be disabled.   If this happens please contact the Victims Portal Help Desk between 8AM and 4PM ET, Monday to Friday at 1-866-806-2275 and press “6”. They will enable your account and reset your personal security questions. You may leave a message outside of our office hours and your call will be returned within two business days.

Related Information

Frequently Asked Questions Glossary
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