Victims Portal Help Centre

Welcome to the Victims Portal Help Centre where you will find information about the Victims Portal and your role in the criminal justice system as a victim of crime. To search the Help Centre, type your question or keywords (e.g., register or sign in) in the search field and click Search.

For assistance

If you experience problems creating or signing into your Victims Portal account, click here. If you encounter technical problems support is available by calling the Victims Portal Help Desk between 8AM and 4PM ET, Monday to Friday at 1-866-806-2275 and press “6”. You may leave a message outside of our office hours and your call will be returned within two business days.

If you have questions about registering for the information and services that victims can receive you can contact the Correctional Service of Canada toll-free at 1-866-806-2275, or the Parole Board of Canada at 1-866-789-4636 between 8:30 a.m. and 4:30 p.m., Monday to Friday. (Business hours may vary by region.)


Learn how the Victims Portal can benefit you as a victim of crime and how to register for your Victims Portal account.

Knowledge Base

As a victim of crime, you have an important role to play in the criminal justice system. Learn more about the Corrections and Conditional Release Act (CCRA) and how you can participate in the federal corrections and conditional release process.

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