Victims Portal Help CenterReturn to help center
I am having problems signing in to the Victims Portal
GC Key Username and Password:
- Canada and the United States: 1-855-438-1102
- TTY Service: 1-855-438-1103
- Outside Canada and the United States:1-800-2318-6290
If you forget your username you will need to register/sign-up for a new GC Key using a new username and password. Once logged into the new GC Key, you must request for your new account to be connected to your existing file/account.
As a security measure, each time you login to your Victims Portal account you are asked to correctly answer a security question with the same answer you provided when you created your account. If you answer the security question incorrectly three times your account will be disabled. If this happens please contact the Victims Portal Help Desk between 8AM and 4PM ET, Monday to Friday at 1-866-806-2275 and press “6”. They will enable your account and reset your personal security questions. You may leave a message outside of our office hours and your call will be returned within two business days.
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