Victims Portal Help Centre

Registration refers to the act of being officially recorded as a victim of crime or as a victim representative with the Correctional Service of Canada (CSC) and the Parole Board of Canada (PBC).

Before a person can officially be registered as a victim of crime, CSC and PBC must verify that they meet the definition of a victim under the Corrections and Conditional Release Act (CCRA). For more information, see Who can register for the Victims Portal?

You can apply to be registered by the Correctional Service of Canada and/or the Parole Board of Canada if you are a victim of crime over the age of 18. Under the Corrections and Conditional Release Act (CCRA), a person is a victim of crime if:

• they have suffered physical or emotional harm, property damage or economic loss as a result of an offence for which the offender was convicted;
• they are a spouse, conjugal partner, relative of, or person legally responsible for a victim who has died or is not able to act for themselves (e.g. the victim is ill or a child);
• they have custody of, or are responsible for dependents of a victim who is deceased or is unable to act for themselves;
• the person who harmed them has not been prosecuted or convicted, but the victim has made a complaint to the police or Crown Attorney's office.

To create a Victims Portal account, you must complete and submit a registration request. Your request will be reviewed and, if approved, you will receive an email confirmation.

Notes:

• Click here if you are already registered as a victim with the Correctional Service of Canada (CSC) and/or the Parole Board of Canada (PBC).
• A valid email account is required to access all Government of Canada secure services, including the Victims Portal. There are numerous providers of free email accounts including, but not limited to, Gmail, Outlook, and Yahoo Mail, should you require one.

To register for a Victims Portal account:

Step 1 — Sign in to the Victims Portal using your GCKey or through your secure Sign-In Partner. If you do not have a GCKey, click here to obtain one.

Step 2 — Register as a victim or identify as a victim representative. On the Registration Information page, select "I am not yet registered" and click Submit.

Step 3 — Complete all sections of the registration process, namely:

• Contact Information
• Address Information
• Representative Preferences
• Offence Information
• Region Selection
• Review

Note: If you sign off before completing all sections, the system will return you to the last section you completed the next time you sign in. The system will retain your progress for two years from your last sign in date. After two years all information will be deleted and you will have to begin again.

Step 4 — Once you have completed all sections, click "Submit Your Registration" on the Review page. We will review your request and may follow-up with you if additional information or clarification is required.

At a minimum, you must provide your first name and last name, e-mail address, date of birth, your preferred language of written and verbal communication, and information about the offence and offender(s) who harmed you. This information is required to confirm that you meet the criteria to be registered as a victim under the Corrections and Conditional Release Act (CCRA) and so that we may follow-up with you in regards to your registration request.

Victims Portal registration is free for all victims and their named representatives.

Typically you can expect to complete the registration process in 15 to 20 minutes. However, this is only an estimate and will vary on an individual basis. Once you have submitted your registration request, we will review your request and follow-up with you once a decision has been made or if additional information is required to process your request.

Victim registration never expires, however your victim file may be inactivated if any of the following occur:

• The offender's sentence expires. However, if the offender receives a subsequent federal sentence, you will be notified and asked if you would like to receive ongoing information about the offender again.
• You advise the Correctional Service of Canada and/or the Parole Board of Canada that you no longer want to receive information about the offender.
• The offender dies while incarcerated or under CSC supervision in the community.

If you have read the Victims Portal registration instructions and are still having trouble with the registration process, please contact the Correctional Service of Canada or the Parole Board of Canada at the numbers below.

Agency	Phone
Correctional Service of Canada	1-866-806-2275
Parole Board of Canada	1-866-789-4636