Victims Portal Help Center

Return to help center
  Signing In Signing In

How can I sign in to the Victims Portal?

Once you are registered on the Victims portal, you can sign in using either of the following methods:

  • GCKey — an electronic credential provided to you by the Government of Canada; or
  • Sign-In Partner — a third-party service provider that enables you to use your online banking credentials

I am having problems signing in to the Victims Portal

I am having problems signing in to the Victims Portal

GC Key Username and Password:

If you forget your GC Key Password for your account, try to reset your password before creating a new GCKey. by clicking on Forgot your password or the Sign In page or contact the GCKey Help Desk:

    • Canada and the United States: 1-855-438-1102
    • TTY Service: 1-855-438-1103
    • Outside Canada and the United States:1-800-2318-6290

If you forget your username you will need to register/sign-up for a new GC Key using a new username and password. Once logged into the new GC Key, you must request for your new account to be connected to your existing file/account.

Security Questions

As a security measure, each time you login to your Victims Portal account you are asked to correctly answer a security question with the same answer you provided when you created your account. If you answer the security question incorrectly three times your account will be disabled.   If this happens please contact the Victims Portal Help Desk between 8AM and 4PM ET, Monday to Friday at 1-866-806-2275 and press “6”. They will enable your account and reset your personal security questions. You may leave a message outside of our office hours and your call will be returned within two business days.

What are 'credentials'?

'Credentials' in information systems are widely used to control an individual's access to information or services. The combination of a card number or user ID and password is a widely-used example of credentials. The Government of Canada uses electronic credentials to allow users to communicate securely with online-enabled Government of Canada services.

What is a GCKey?

A GCKey is a unique electronic credential that allows you to communicate securely with any of the Government of Canada’s online services. You can create one GCKey and use it to access multiple online services.

Your GCKey can expire. The system requires you to use your GCKey at least once every two years, otherwise it will expire. If your GCKey expires, you will be required to register for a new one; you will also need to re-register with any online service you were previously using to access the Victims Portal. Click here to register for a GCKey.

Who are Sign-In Partners?

Sign-In Partners are financial institutions who have partnered with SecureKey Technologies (Government Sign-In by Verified.Me), a third party service provider, to enable their customers to use their online banking credentials to access Government of Canada services.

What is the difference between GCKey and Sign-In Partner?

While both services enable you to sign in to your Victims Portal account securely, the type of credentials you must provide are different. GCKey requires you to enter your user ID and password, while the Sign-In Partner option requires you to enter your online banking credentials.

Note: To use Sign-In Partner, you must be registered for online banking with Affinity Credit Union, Alberta Treasury Branches, BMO Financial Group, CIBC Canadian Imperial Bank of Commerce, Coast Capital Savings, Conexus Credit Union, Desjardins Group (Caisse Alliance, Caisses Populaires, UNI), Libro Credit Union, National Bank of Canada, RBC Royal Bank, Scotiabank, Servus Credit Union, Servus Credit Union, Simplii Financial, Tangerine, TD Bank Group or Vancity.

Which financial institutions are participating as secure Sign-In Partners?

There are currently fourteen financial institutions who have partnered with SecureKey Technologies. They are:

  • Affinity Credit Union
  • Alberta Treasury Branches;
  • BMO Financial Group
  • CIBC Canadian Imperial Bank of Commerce
  • Coast Capital Savings
  • Conexus Credit Union
  • Desjardins Group (Caisse Alliance, Caisses Populaires, UNI)
  • Libro Credit Union
  • National Bank of Canada
  • RBC Royal Bank
  • Scotiabank
  • Servus Credit Union
  • Simplii Financial
  • Tangerine
  • TD Bank Group
  • Vancity

It is expected that other Sign-In Partners will be added in the future, so keep checking the list of Sign-In Partners when you sign in to access Government of Canada services.

Is any of my banking information shared if I use a Sign-In Partner?

No — The safekeeping of Canadians’ information online is a priority for the Government of Canada and measures have been put in place to ensure secure online access which respects privacy. Remember that when you use a Sign-In Partner with your online banking credentials, none of your banking or personally identifiable information is communicated to the government service you are trying to access and the Government of Canada will not know which Sign-In Partner (or financial institution) you have used. Similarly, no information about the government service you are accessing will be shared with your bank.

Why has the Government of Canada introduced GCKey?

The GCKey service was introduced as one of two options to replace the Access Key service. GCKey is a Government of Canada managed service that uses electronic credentials (user IDs and passwords) so you can access federal government services online. The GCKey service can be used for those who do not have, or choose not to use their online banking credentials with a Sign-in Partner (Government Sign-In by Verified.Me).

Who has access to my information when I register for a GCKey?

The GCKey service does not share your registration information with any third party. The information you provide is held by the Government of Canada and is protected under the Federal Privacy Act.

What are the benefits of using my online banking credentials?

Using a Sign-In Partner to sign in to your Victims Portal account is beneficial because:

  • It's familiar — you may already be using your online banking information on a regular basis.
  • It’s convenient — you don’t have to remember a different username and password.
  • It’s safe — financial institutions are committed to security and privacy, in line with regulatory and industry best practices.

Why do I need a GCKey or Sign-In Partner to access the Victims Portal?

To ensure that you are the only person accessing your account, you need unique credentials. To ensure security and privacy for our registered users we have two convenient choices to provide your credentials - GCKey or Sign-In Partner.

I have an account or credit card with one of the financial institutions but I'm not set up for online banking. Can I still use the Sign-In Partner credential?

No — You must be set up for online banking with your institution to sign in using the Sign-In Partner option. Please contact your bank to request their online banking services. Otherwise, you can still sign in to the Victims Portal using GCKey.

I don't bank with any of the financial institutions listed. What alternatives do I have to sign-in to the Victims Portal?

If you are not a banking customer with one of the Sign-In Partners, you can use the government-issued credential, GCKey.

It is expected that other Sign-In Partners will be added in the future, so keep checking the list of Sign-In Partners when you sign in to access Government of Canada services.

What do I do if I lost my GCKey user ID or password?

If you have forgotten or misplaced your GCKey user ID, you must register for a new GCKey. Click here to register for a new GCKey.

If you have forgotten or misplaced your GCKey password, you must create a new password. To create a new GCKey password, you must know your User ID and answer your password recovery questions correctly. Click here to create a new GCKey password.

I answered my personal security question incorrectly and now my account has been disabled. How can I enable my account and reset my security questions?

As a security precaution, if you answer your security question incorrectly three times your account will automatically be disabled. Please contact the Victims Portal Help Desk between 8AM and 4PM ET, Monday to Friday at 1-866-806-2275 and press “6”, to enable your account and reset your personal security questions. You may leave a message outside of our office hours and your call will be returned within two business days.

Who can I contact if I have questions about GCKey or Sign-In Partner?

For questions about GCKey, please call 1-855-438-1102. The GCKey help desk is available 24 hours a day, 7 days a week. More information is available on the GCKey website.

For questions about Sign-In Partner (Government Sign-In by Verified.Me), please call:

  • 1-855-433-5397 (in North America)
  • TTY/TDD: 1-855-224-1714
  • 1-800-7328-7358 (outside of North America)

Related Information

Frequently Asked Questions Glossary
Date Modified:
Production: 17.0.0.2