Victim-offender mediation provides victims with the opportunity to communicate with the offender about the harms caused by the crime. This is done with the help of trained mediators. While each program may be different, all have certain features in common:
- Voluntary participation;
- Careful preparation;
- Ensured safety and security;
- Confidentiality; and,
- Neutral mediators.
Correctional Service of Canada (CSC) provides a victim-offender mediation service through a program called Restorative Opportunities. Through Restorative Opportunities, victims can describe the crime's impact to the offender, ask questions left unanswered after sentencing and find ways to address the harms caused by the offender's actions. The offender has an opportunity to take responsibility for, answer questions about, and gain understanding on the harms they have caused.
The purpose of Restorative Opportunities is to address the harms caused by the offense. The process is not focused on reaching an agreement, but rather on open communication. Victims can communicate with the offender through face-to-face meetings, letters, recorded video messages, or verbal messages relayed by the mediator.
Registered victims, representatives acting on behalf of registered victims, and non-registered victims of offenders serving federal sentences can participate in Restorative Opportunities by contacting CSC's Restorative Opportunities Coordinator at 613-995-4445 or by email. Victims can also contact CSC's Victim Services Division toll-free at 1-866-806-2275 or by email.